Complex Manual Processes

Intense coordination across teams

Verification and validations happen over emails and spreadsheets

No single source of truth

Lack of visibility of the progress of the workflow

Business KPI tracked manually

No insights for continuous performance improvements

Maximize OOTB for scalability & operations

Configure Agent Workspace to improve agent experience & efficiency

Build Playbooks to digitize SOP

Configure business rules to capture data consistently and drive SLA

Build reports to track business KPI

ServiceNow CSM

Playbook to assist Agent with digitized guidance

ServiceNow BoTs to interact with systems of records

Dashboards for performance analysis

End-to-end tracking of creation, validation, compliance check, and approval processes of Product release

Visibility to present status and any roadblocks in product release readiness

Automated data retrievals and updates across Systems of Record utilizing ServiceNow BoT