Cache framework implementation for Major incident dashboard

Lack of resources to engage triage and resolve MINCs

Increased complexity to communicate and collaborate with various stakeholders

Providing a single-point snapshot of various aspects of the Incident for all the attendees and participants in resolving the major incident

Incorporated the benefits of chat conversation for various stakeholders on a single page

Enabled access to the relevant bridge

Ability to create multiple bridges for different participants to communicate with different stakeholders/vendors in resolving the issue

Quick access to various other applications

Ability to engage/page different stakeholders

Customized unified portal page to include all the aspects of the incident including tasks, and affected CIs, integrated with a private symphony chat room for MIM to engage various stakeholders in resolving a major incident

Integrated with Apigee cache framework, to cache the data and refresh it seamlessly

Servicenow Service Portal