Digitization of Sales Commission Calculation and Reporting


Business Challenges

  • Complex manual Processes, spanning across multiple systems and departments

  • Inefficient and prone to error

  • No way to determine progress and updates

  • No consolidated view


Solution Approach

  • Trigger ServiceNow boT to fetch data from multiple systems like SAP HANA and Tableau

  • Trigger custom workflow

  • Review Exception Management

  • Create flat files for uploading back to SAP and Tableau

  • Reporting with Role based Aceess


Choice of platform

  • ServiceNow Intellibot

  • Custom SKU Workflow to calculate commissions

  • Role based access

  • Reporting through Performance Analytics


Business Benefits

  • Fully automated calculation process

  • More efficient and robust

  • Unified dashboard for CXOs to review and infer